Being a supervisor involves the fundamental ability to get things done through others. As a leader in your organization, you help set the tone, and you have the Conflict can be uncomfortable or it can be an inspiring interaction, you get to choose. When we understand the purpose of conflict and how to better respond to it, we uncover a wealth of information and knowledge that enhances our work performance and relationships. In this course, you will:

• Learn about 5 responses to conflict

• Utilize these responses to cultivate teamwork

• Practice a communication tool that supports multiple points of view

Effective conflict consists of good listening skills and the ability to ask powerful questions. When we truly engage with the needs and perspective of others, we gain a better understanding of our own needs and perspective. We ensure that we interpret another person’s comments, behaviors and ideas clearly so that transparent information guides our decision making and relationships. In this course, you will:

• Enhance your listening skills

• Learn how to ask powerful questions that uncover valuable information

• Practice a communication technique that guides a conversation for better results

Tension and discomfort surface often in our conversations and interaction. We need to feel safe in order to be honest with each other. We utilize our emotional intelligence in order to build safety and trust. When we trust each other, we are able to access our creativity and innovation together with more ease. In this course, you will:

• Discover the 4 competencies within Emotional Intelligence

• Identify common and challenging workplace behaviors

• Practice using emotional intelligence to respond to difficult behavior

A culture of continuous feedback is imperative to our organizations. Timely acknowledgement and redirection of mistakes provides a source of clear communication and therefore builds transparency and trust. We reduce the tension within our natural conflicts, if we routinely provide honest feedback. In this course you will:

• Learn simple and powerful ways of giving constructive feedback

• Utilize a communication model for receiving distressing feedback

• Practice receiving and giving feedback

Often we are called to manage and mediate a conflict resolution discussion between two or more people. Handling conflict constructively builds trust and stimulates valuable information that keeps your workforce engaged. Providing a safe environment for conflict comes down to what and how we communicate. If you create a safe container, you will stimulate innovation and creativity. In this course you will:

• Learn a process for guiding a conflict resolution meeting

• Gather the most valuable points of information from the participants

• Practice facilitating a conflict resolution discussion